Shipping Terms & Conditions

At incom.mx, we are committed to offering a comfortable and favorable shopping experience for each of our customers.

Below, you will find details on how shipping costs are calculated and the considerations to take into account when placing an order.

SHIPPING COSTS

Shipping costs are not included in the purchase price and will be calculated as an additional charge. This shipping cost will be determined based on the delivery address and the weight and volume ratio of the package, which is the sum of all products in the purchase order.

At the end of your order, find out if your shipping cost qualifies for the $99 peso promotion. This promotion covers a large number of products, with shipping nationwide.

The $99 peso shipping promotion applies to purchases of a single item or multiple items in your order.

Please check the specific details of each product when making your purchase to verify the applicable shipping rates.

PROMOTIONS

For cases determined by incom.mx, free shipping may be available depending on the amount and type of product. If the purchase qualifies for a $0 peso (no cost) rate, the phrase FREE SHIPPING will appear in the price breakdown or detail within the purchase order.

For additional information, please contact our support team.

HEAVY PRODUCTS

In situations where the product exceeds our tariff limits, it is important for the customer to contact our support team to obtain a shipping rate quote.

Incom.mx does not offer automatic rates for products that exceed certain weight and volume limits in order to explore and select the most convenient shipping rates for the customer. Before processing orders that fall into this category, the support team will contact you to indicate the shipping rate cost. In most cases, the estimated time is 1 business day.

DEFINITION OF EXTENDED ZONE

An extended zone refers to postal codes to which parcel delivery companies have limited access and do not make regular deliveries. Generally, these areas are far from usual distribution centers. In these cases, it is very possible that for the same rate you can receive the material "ocurre" at the nearest carrier company office, where you will have to pick up the material.

EXTENDED ZONE VERIFICATION

If the shipping postal code is classified as an extended zone by the parcel services agreed upon by incom.mx, the added amount in the shipping rate will be notified through the contact method the customer provided in their purchase order (purchase form).

To determine if a postal code qualifies as an extended zone, we suggest our customers use this tool to check regular coverage zones and extended zones.

In cases of deliveries to extended zones, the customer can choose between one of the following options:

  1. Accept the additional amount and make the payment to proceed with shipping.
  2. Cancel the purchase and get a refund.
  3. Pick up the material at the carrier's warehouse (ocurre mode).
  4. Select a different delivery point where a regular shipping rate applies.

For more information and details on how to handle specific situations, such as returns or refunds, please consult our Refund and Returns Policy.

DISCREPANCIES IN SHIPPING COST

If the shipping cost does not meet your expectations, we provide our contact channels to review available options:

IN-STORE PICKUP SERVICE

The option to pick up orders directly at the store is available, with no shipping costs or additional charges. The INCOM store is located at:

Plutarco Elías Calles #276
Colonia Tlazintla, Delegación Iztacalco
Ciudad de México, C.P. 08710, México

Service hours: Monday to Thursday from 8:30 a.m. to 6:30 p.m. and Friday from 8:30 a.m. to 5:30 p.m.