Hello, how can we help you?
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Shopping and discounts
Can I get discounts on my purchases? +
We offer three types of discounts:
- On purchases depending on volume or total amount.
- When selecting in-store pickup for your order.
- If you are one of our frequent customers.
Can I get a discount if I pick up at the branch? +
We offer a discount on the total purchase amount for orders placed on incom.mx using the option In-Store Pickup.
Valid for customers registered on incom.mx using the code #PickupMatch when filling out the payment form.
Not applicable retroactively or in combination with other discounts.
Can I buy without registering with INCOM? +
You can complete your purchase process without needing to log in; however, to access special discounts, you must have an account at incom.mx.
What does "Backordered Product" mean? +
Products displayed with the label "Product with lead time" are those products not in immediate stock.
You can request an estimated restocking time via Whatsapp for the products you are interested in.
We recommend checking our Shipping Policy.
How to request a quote? +
Send your product list via the following form.
You can attach a document with the products you need or type them directly into the designated field.
You can also use the Quote Button and complete your request in the Quotation Panel.
How can I buy from abroad? +
We offer international shipping for certain products. However, we recommend consulting with a representative for shipping details before making a purchase.
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Shipping and delivery
Do you ship throughout Mexico? +
Yes, we ship throughout the Mexican Republic.
You should note that parcel services have restricted areas.
We recommend checking our Shipping Policy.
How can I track a purchase shipment? +
When your purchase begins its shipping route, we will share the tracking number via the email address or WhatsApp number provided.
If you wish to check the status of your order, you can type the word Status in the chat followed by the order or purchase order number.
Example: Status #19923
How can I find out the cost of my shipment? +
Add products to your shopping cart using the Buy Button, included in the details of each product, and then go to your Shopping Cart. You will find a section that asks for your city and zip code to calculate the shipping cost.
You can also go directly to the Purchase Form and fill in your details; the system will show you the shipping cost before you finalize your purchase.
We recommend you consult the Shipping Policy.
What is the delivery time for orders? +
Order delivery times depend on several factors, including; the courier service, the delivery address, and lead times (for products marked as Products with lead time).
For picking up products that are in stock directly at the store, the estimated time is 4 hours after your purchase has been validated.
Do the products have shipping insurance? +
We work to ensure your purchase arrives safely at the agreed delivery points at the shipping address.
We have agreements with the most reputable freight companies so you can receive your products with complete security.
Can I pick up my order in the store? +
You can pick up your order by checking the option Store pickup on the purchase form for your order.
Or make your purchase at the counter.
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Payments and billing
What payment methods do you accept? +
Available payment options:
• Credit or Debit Cards: Make your payments quickly and easily with cards backed by VISA, MasterCard, or American Express.
• Mercado Pago: Add funds to your digital wallet and make your payments or transfers with complete convenience through Mercado Pago.
• PayPal: Take advantage of this online payment service to make transfers. With PayPal, you can send, receive, and manage funds in a variety of international currencies.
• Bank Transfers: Make payments via bank transfer by following the instructions provided at the time of your purchase.
Can I buy on credit? +
We accept Visa, Mastercard, and American Express credit cards, and we also offer Mercado Pago (Check the Payment Form for available monthly payment options).
How can I pay by bank transfer? +
Steps for payment by transfer:
- On the payment form, go to the "Payment Method" section and select "Bank Transfer".
- Use the following details to make your bank transfer:
◦ Account Number: 7782861
◦ CLABE: 002180026977828615
◦ Branch: 0269 - Make the payment using your banking app or by visiting a physical branch. Don't forget to include your phone number or name in the payment reference.
- Once the payment has been made, contact us to confirm the transaction and proceed with the shipment of your order.
Can I pay for a purchase with cash? +
At incom.mx, we only accept digital payments.
We accept payments via bank transfers.
In the payment form, go to the "Payment Method" section and select "Bank Transfer" to complete it.
Do you offer interest-free monthly payments? +
We accept payments through Mercado Pago and Paypal. Check the current options of these payment methods to see if they offer purchases with monthly payments with no interest.
How can I invoice an order? +
To invoice an order, you can do so by sending your billing information here.
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Returns, Refunds, and Warranties
How can I process a return? +
Check out our Warranty and Returns Policy.
Contact us to start a return.
Remember to include your order number or order key in your message. The order number consists of 5 digits.
Can I request a full or partial refund? +
You can request a partial or full refund if you meet the requirements of our Refund Policy.
How to validate the product warranty? +
- Report the defect: Notify us of the problem through our Contact Section or with your sales advisor.
- Evaluation: Our team will assess the validity of the warranty claim, depending on the case and type of product.
- Solution: If the warranty claim is valid, depending on the case, we offer:
- Repair.
- Replacement.
- Credit note (for full or partial value).
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Company and contact information
Do you have a store on Mercado Libre? +
We have a store on Mercado Libre.
Do you have a store on Amazon? +
We have a store on Amazon.
What is ICO.mx? +
ICO mx is our online retail store.
You can make your purchases at ico.mx with the same confidence you do at incom.mx
Why is buying from INCOM secure? +
With 26 years of experience, INCOM is a company registered in Mexico as Insumos Comerciales de Occidente.
Invoices are issued under the same name.
If you have a project with high purchase amounts, you can request additional information through the contact form.
Check out our reputation on Mercado Libre.
Do you offer over-the-counter sales? +
Yes, we have direct sales at our counter.
We are located at Plutarco Elías Calles 276, Tlazintla neighborhood, Iztacalco Borough, our postal code is 08710, in Mexico City.
What services do you offer? +
See our list of services here.
